Refund Policy

At The Dog Food Truck, we stand behind the quality of our products and want every dog to enjoy our treats.

Change of Mind

Due to the nature of our products, we do not offer refunds, exchanges, or returns for change-of-mind purchases.

Please choose carefully before completing your order.

The Dog Food Truck Taste Test Guarantee

If your dog refuses to eat our treats, you may be eligible for a refund of the purchase price of one opened product per order under The Dog Food Truck Taste Test Guarantee.

To request a refund, you must contact us within 7 days of delivery and provide:

• Your order number
• A brief description of the issue
• A clear photo showing the product, packaging, and remaining contents

After reviewing your request, we may approve the product for return assessment.

If your return request is approved:

• The product must be returned within 14 days of approval.
• Return shipping costs are the responsibility of the customer and are non-refundable.
• The returned product must substantially match the condition and quantity shown in the photographs provided during the claim process.
• We recommend using a tracked postage service, as we are not responsible for products lost in transit.

Once the returned product has been received and inspected, we will determine whether the claim satisfies the requirements of The Dog Food Truck Taste Test Guarantee.

If approved, a refund of the purchase price paid for the eligible product will be issued to the original payment method.

What Is Covered

• The dog refuses to eat the treat entirely.
• The claim is submitted within 7 days of delivery.
• The product was purchased directly from our website.
• The returned product passes inspection and is consistent with the information provided during the claim process.

What Is Not Covered

• If a substantial portion of the product has been consumed.
• If the dog occasionally eats the treats but does not prefer them.
• Multiple opened products from the same order.
• Products damaged due to improper storage or handling.
• Change-of-mind purchases.
• Returned products that differ materially from the photographs or information supplied during the claim process.

Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of delivery at hello@thedogfoodtruck.com.au.

We may request photos and additional information to assess the issue and determine an appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund, or other remedy where products fail to meet consumer guarantees under applicable law.

Contact Us

The Dog Food Truck
Sydney, NSW, Australia
Email: hello@thedogfoodtruck.com.au